If your login credentials are not accepted, you should first try to reset your password to see if that resolves the issue.
Once you click on Reset Password, you will get a screen to enter your login email address and an email will be sent with a link to create a new password.
Make sure to check your spam folder if you don’t see an email in your inbox. If your email address is not accepted or you did not get an email, contact support at the email address below.
Click on the link in the email to enter a new password.
Once you click Reset Password, you can try again with your new password.
If you are unable to reset your password or if resetting does not resolve the problem, contact support at the email below.
If you have more questions or feedback, please use the live chat in-app (located in the bottom right corner) or contact firstname.lastname@example.org.