At Groundbreaker, we work hard to deliver highly reliable solutions to support your business. As with any software, however, the possibility that you may encounter an issue exists. If you are not seeing the system response you expect, get no response at all, or if you believe that you are experiencing a technical problem, we suggest you first take these steps to resolve the situation.
Check that you are logged in with the correct user account (Check your name on the far right on the menu bar. Click your name and Edit Profile to validate your email address/user id)
Refresh the page or click the Sponsor’s logo in the top left to go back to the home page.
Clear your browser’s cache - each browser is different, but go to settings and look for an option to clear the cache. This example is for Chrome:
Refresh your user session - log out, close the tab, and log back in
Reference our Knowledgebase articles for functionality guidance. Click on the live chat in-app - located in the bottom right corner - and enter keywords in the Find your answer now text box
If there are instructions provided with the error message, follow those instructions to see if that solves the problem
If the problem persists or occurs again, contact the Groundbreaker Customer Success team. You can either use the live chat in-app (located in the bottom right corner) or contact [email protected]. Providing the following information when you contact support will help us get a quicker resolution:
Provide the URL of the page where you are seeing the problem
Take a screenshot of any error message or unexpected response
Support Information
If you have more questions or feedback, please use the live chat in-app (located in the bottom right corner) or contact [email protected].