During the investment process, you and the potential investor go through a series of steps as you move toward closing the deal. There may be cases when you need to restart the process and proceed differently. Some possible reasons for resetting the subscription status may be:

  • The documents for the offering have been revised

  • There was a problem during the signature process

  • The offer amount needs to change

  • The deal was mistakenly approved

At each step in the investment process, the prospect’s subscription page has options for how to proceed. Up until funding is complete, one of those options allows you to reset the prospect’s subscription status. When you reset the status, offer data is removed, signed documents are voided, and the prospect’s status is set to ‘interested’. Be sure to look at all the available options because one of the others may give you the result you need and you can avoid restarting.

Reset the Subscription Status

There are two ways to navigate to the prospect’s subscription page for an offering.

Navigating from the Offering:

=> From the Main Menu, click on Offerings

=> Select the offering

=> Click on the Prospects tab

=> Click on the prospect to be reset

Navigating from the Prospect:

=> From the Main Menu, click on Contacts

=> Select the contact to be reset

=> Click on the Offerings tab

=> Click on the offering to be reset

The subscription detail page shows the current status of the prospect. When you select More Options, what you can do next depends on the current status of the subscription.

Before the Offer Is Approved

  • Approve Offer - approves the offer at the offered amount

  • Adjust Offer - approves the offer at a different amount

  • Withdraw Offer - withdraws the offer on behalf of the prospect

  • Reject Offer - does not approve the offer

  • Reset Subscription Process - moves the prospect back to ‘interested’ status

After the Offer Is Approved

  • Withdraw Offer - withdraws the offer on behalf of the prospect

  • Reset Subscription Process - moves the prospect back to ‘interested’ status

Before the Subscription Documents Are Approved

  • Mark as Incomplete - notifies the prospect that a document is missing required information

  • Mark as Missing - notifies the prospect that a required document is missing

  • Withdraw Offer - withdraws the offer on behalf of the prospect

  • Reset Subscription Process - moves the prospect back to ‘interested’ status

Before Funding Is Received

  • Wire Received - acknowledges the wire was received

  • Check Received - acknowledges the check was received

  • Reset Subscription Process - moves the prospect back to ‘interested’ status

After Funding Is Received

You cannot reset the subscription process after funding is received. If you need to make changes to this deal, contact support at the email below.

Support Information

If you have more questions or feedback, please use the live chat in-app (located in the bottom right corner) or contact support@groundbreaker.co.

Did this answer your question?