During the investment process, you and the potential investor go through a series of steps as you move toward closing the deal. There may be cases when you need to restart the process and proceed differently. Some possible reasons for resetting the subscription status may be:
The documents for the offering have been revised
There was a problem during the signature process
The offer amount needs to change
The deal was mistakenly approved
At each step in the investment process, the prospect’s subscription page has options for how to proceed. Up until funding is complete, one of those options allows you to reset the prospect’s subscription status. When you reset the status, offer data is removed, signed documents are voided, and the prospect’s status is set to ‘interested’. Be sure to look at all the available options because one of the others may give you the result you need and you can avoid restarting.
Reset the Subscription Status
There are two ways to navigate to the prospect’s subscription page for an offering.
Navigating from the Offering:
=> From the Main Menu, click on Offerings
=> Select the offering
=> Click on the prospect to be reset
Navigating from the Prospect:
=> From the Main Menu, click on Contacts
=> Select the contact to be reset
=> Click on the Offerings tab
=> Click on the offering to be reset
The subscription detail page shows the current status of the prospect. When you select More Options, what you can do next depends on the current status of the subscription.
Before the Offer Is Approved
Approve Offer - approves the offer at the offered amount
Adjust Offer - approves the offer at a different amount
Withdraw Offer - withdraws the offer on behalf of the prospect
Reject Offer - does not approve the offer
Reset Subscription Process - moves the prospect back to ‘interested’ status
After the Offer Is Approved
Withdraw Offer - withdraws the offer on behalf of the prospect
Reset Subscription Process - moves the prospect back to ‘interested’ status
Before the Subscription Documents Are Approved
Mark as Incomplete - notifies the prospect that a document is missing required information
Mark as Missing - notifies the prospect that a required document is missing
Withdraw Offer - withdraws the offer on behalf of the prospect
Reset Subscription Process - moves the prospect back to ‘interested’ status
Before Funding Is Received
Wire Received - acknowledges the wire was received
Check Received - acknowledges the check was received
Reset Subscription Process - moves the prospect back to ‘interested’ status
After Funding Is Received
You cannot reset the subscription process after funding is received. If you need to make changes to this deal, contact support at the email below.
Support Information
If you have more questions or feedback, please use the live chat in-app (located in the bottom right corner) or contact [email protected].