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Manager Platform Guide - How can I ask for help?
Manager Platform Guide - How can I ask for help?

You have several options when you need answers to your questions

Joni Reeves avatar
Written by Joni Reeves
Updated over a week ago

We are here to help you fully utilize Groundbreaker’s features, and we have several methods by which you can get the support you may need.

Live Chat In-app

The button that is located at the bottom right of the screen is always available to you.

Clicking here will bring up a dialog box.

You can send a message and one of our support specialists will respond. While waiting for a reply, we’ll provide you with a list of a few articles that may be helpful.

You can also access articles in the User Guides we maintain in our Knowledgebase repository from this dialog box.

Help Center

Access the Help Center from the Main Menu.

=> Click on Menu located at the far right

=> Select Help

The Help Center page displays, and you can ask a question in the chat located on the right side of the page.

Replies will show in the chat window and will be emailed to the address you provide.

On the left side, you have access to the User Guides in our Knowledgebase and a search option as well.

Email Support

You always have the option to email Groundbreaker support.

  • Send an email to support@groundbreaker.co

  • Send an email directly to your Customer Support Manager.

  • Click on the email address located at the bottom of the page.

Support Information

If you have more questions or feedback, please use the live chat in-app (located in the bottom right corner) or contact support@groundbreaker.co.

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