Sending and receiving payments through ACH eliminates manual steps from the investment process, making it even more efficient. When you set up ACH, understand that:

  • The maximum amount for ACH direct deposits is $250,000.00

  • ACH currently supports U.S. Bank Accounts only

  • U.S. law and KYC/AML compliance requires verification of all users who are funding through electronic transactions - that includes you and your investors - which can take up to three business days

  • ACH transactions generally take 3-5 business days to complete

As with any banking transaction, there can be errors resulting from invalid account numbers, insufficient funds, or a myriad of other reasons. For some errors, the funding source - the bank account - will need to be corrected. The table below is a list of the most common errors reported by our banking partner, Dwolla.

The return code - a three-character code starting with an R - will be included in the error message. When you look up that return code in the table and there is a Yes in the Funding Source Removed column, you or your investor will need to update the bank details and reinitiate the payment before the transaction can complete successfully.

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